Commitment to customer satisfaction

Customers are the vertebral column of a company; you can well imagine the condition of a company that fails to gain the trust of customers. If one customer is satisfied with the whole process right from response by dialing the helpline number, experiencing a home demo of the desired product, receiving the product, using it with satisfaction, getting customer service whenever required promptly, and more, the goodwill extends to more customers and a chain develops. And if a thousand customers are satisfied, another thousand automatically gets added. This is the case with Eureka Forbes in India. The company has been able to reach millions of Indian families with its range of products. It is because of the excellent products and superb Eureka Forbes customer service that the company has been able to maintain its brand reputation for nearing thirty years now.

The Eureka Forbes helpline number (3988 3333), which is accessible 24X7, is the single number operational for all product related information including request for home demonstration of a particular product or requesting for Eureka Forbes customer service support. The customer care executives, responding the Eureka Forbes helpline number, are courteous and attend the customer queries and complaints to the dialers’ satisfaction. Only trained executives are appointed so that no scope is left for grievance from the dialers’ end.

With the increasing demand and sale of Eureka Forbes products, the need for more Eureka Forbes service executives and addition of more centres is well considered. Currently, the company has 7000 direct personnel that reach 1.5 million homes, 4500 plus trained Eureka Forbes service executives, encompassing over 131 cities and 398 towns, and 1500 plus service centers. Eureka Forbes is all geared up to add more in the near future.

Awards in Eureka Forbes’ kitty

Are you aware of the dominant market share that Eureka Forbes in India has in its product segments? It is not only the market share, trust of millions of customers that elevates the rapport of Eureka Forbes in India but also the awards and accolades that it has been credited with over the years that makes it a truly household brand. You will hardly find complaints related to Eureka Forbes service or any of the products it deals in. This is because it is involved in continuous research activities to come out with innovative solutions facilitating a healthier and secured life of the people. And the 4500 plus trained Eureka Forbes service executives, 1500 plus service centers and visit of over 20,000 Indian kitchens daily well corroborates the company’s superlative services. Eureka Forbes has been rightly ranked amongst India's Most Admired Consumer Durable Companies.

Here is a list of the awards that justifies the robust reputation of Eureka Forbes in India:
• Won SIX UNESCO Water Digest Awards for the year 2009-10
• Frost & Sullivan Award for the Best Company for water treatment systems
• Customer Service Leadership Award
• Awarded Best Employers four times in a row
• 'Most Admired Knowledge Enterprise' MAKE - Asia Awards.

Eureka Forbes is a case study at the prestigious Harvard Business School; the distinction the company received for the same again justifies its whole hearted efforts towards research in facilitating a healthier living. Eureka Forbes in India thus needs no introduction. All health conscious people numbering to millions have been using Eureka Forbes’ product range starting from water purifiers to vacuum cleaners, security systems and air purifiers. To know more about the company including its products with features and Eureka Forbes customer service, visit its official website.