Commitment to customer satisfaction

Customers are the vertebral column of a company; you can well imagine the condition of a company that fails to gain the trust of customers. If one customer is satisfied with the whole process right from response by dialing the helpline number, experiencing a home demo of the desired product, receiving the product, using it with satisfaction, getting customer service whenever required promptly, and more, the goodwill extends to more customers and a chain develops. And if a thousand customers are satisfied, another thousand automatically gets added. This is the case with Eureka Forbes in India. The company has been able to reach millions of Indian families with its range of products. It is because of the excellent products and superb Eureka Forbes customer service that the company has been able to maintain its brand reputation for nearing thirty years now.

The Eureka Forbes helpline number (3988 3333), which is accessible 24X7, is the single number operational for all product related information including request for home demonstration of a particular product or requesting for Eureka Forbes customer service support. The customer care executives, responding the Eureka Forbes helpline number, are courteous and attend the customer queries and complaints to the dialers’ satisfaction. Only trained executives are appointed so that no scope is left for grievance from the dialers’ end.

With the increasing demand and sale of Eureka Forbes products, the need for more Eureka Forbes service executives and addition of more centres is well considered. Currently, the company has 7000 direct personnel that reach 1.5 million homes, 4500 plus trained Eureka Forbes service executives, encompassing over 131 cities and 398 towns, and 1500 plus service centers. Eureka Forbes is all geared up to add more in the near future.